David DeFrancis
Owner/Founder
David founded DCTS IT Solutions in 1998 with a focus on process, organization and efficiency. He has a degree in Business Administration and holds many IT certifications including Microsoft Certified System Engineer (MCSE).
Dan Hido
IT Director
Dan is an IT veteran specialized in infrastructure, security, custom integrations, compliance, databases and business solutions. Bringing 20+ years of IT experience throughout the medical, hospitality, telecom, manufacturing, construction, legal and financial industries.
Alan Bell
Centralized Services Manager
Alan is a Microsoft Certified Systems Engineer who has spent the last three decades managing networks for financial, manufacturing, entertainment, and legal fields. He views himself as a technology ambassador, and enjoys translating from computer to English.
Tyler DeHaven
Service Desk Manager
Tyler was in the Army for 6 years as Multi Channel Transmission System Operator before joining us at IT Proactive. He is currently in pursuit of obtaining his MCSE and is extremely passionate about computer information systems.
Robert Macalino
vCIO
Robert was born and raised in Brooklyn New York and graduated from the University of Maryland. He has over 25 years of experience in the technology space in both Business Development and Program Management. He has a broad range of experience in establishing and managing business relationships with suppliers, vendors, and business partners, with the goal of customer success, satisfaction, and implementing innovative ideas with a creative, yet practical focus on solutions.
Mickey Kennedy
Information Technology, Risk, & Strategy Consultant
Over 8 Years experience in business network information technology. Currently focused on Technology Infrastructure consulting; specifically helping businesses, reduce costs, and improve efficiencies, and make critical decisions related to their Information technology Stack.
Jonathan Smith
Level I Generalist
Jonathan is a business professional from the Petroleum Industry with over 17 years of experience in IT with an emphasis on Manufacturing, Branding, Technical Writing, PM, Analysis, Lean Six Sigma and Continuous Improvement. He keeps a sharp eye on emerging technologies and is always brainstorming a more efficient process.
Why Fully Managed?
Peace of Mind
Outsourcing the daily management activities of your IT environment means your efforts can be focused on your core competencies and business goals. As an IT Proactive client, you won’t have to worry about maintaining your IT hardware, managing an on-site data center, or monitoring for potential network/computer issues that could lead to downtime and profit loss; we will take care of all of that for you. In many cases, we will inform you of a problem before you even see it.
Predictable Monthly Costs
Your accountant will tell you that operational expenses are better than capital expenses. It’s better to spend a predictable flat-rate amount on a service as opposed to an outright purchase, hiring your own staff, or taking a gamble on the pay-by-the-hour repairman. IT Proactive offers a comprehensive flat-rate monthly fee. This allows you to create a simple, easily predicted, yearly budget enabling you to sleep easy knowing you have coverage for all your IT issues.
Professional Technicians
Companies that handle their own IT in-house have to contend with hiring an expensive employee or dealing with someone who’s just good with computers. Even with an in-house employee you have to worry about training, covering vacation and sick time along with the potential of being overwhelmed by a flood of issues. With IT Proactive, you get the benefit of an entire team of professionals who provide up-to date 24/7 support.