David DeFrancis
Owner/Founder of ITProactive
David DeFrancis founded ITProactive in 1998 to empower small and medium-sized businesses through strategic, proactive IT management. With a Business Administration degree and multiple certifications like MCSE, David blends technical expertise with business insight to guide clients confidently through the ever-changing tech landscape.David’s forward-thinking leadership helps businesses anticipate and prevent IT challenges, ensuring technology becomes an asset, not a hurdle. His process-driven approach builds trust and enables business leaders to focus on growth, confident that their IT is secure and optimized under the expert care of the IT Proactive team.
Alan Bell
Centralized Services Manager
Alan is a Microsoft Certified Systems Engineer who has spent the last three decades managing networks for financial, manufacturing, entertainment, and legal fields. Combining the insights gained from these varied fields, he brings a holistic and versatile perspective to IT design and management. With a keen eye for process and a knack for automation, Alan aims to make your IT systems run as smoothly as possible.
Tyler DeHaven
Service Desk Manager
Tyler DeHaven is an experienced I.T. Service Desk Manager at I.T. Proactive, bringing over a decade of expertise in IT support and management. A proud veteran, Tyler combines his military discipline with a passion for technology to lead a dedicated team in delivering exceptional service to clients. His commitment to proactive problem-solving and continuous improvement ensures that customer needs are met efficiently and effectively. With a focus on creating a collaborative environment, Tyler strives to enhance service delivery and foster professional growth within his team.
Robert Macalino
vCIO
Robert was born and raised in Brooklyn New York and graduated from the University of Maryland. He has over 25 years of experience in the technology space in both Business Development and Program Management. He has a broad range of experience in establishing and managing business relationships with suppliers, vendors, and business partners, with the goal of customer success, satisfaction, and implementing innovative ideas with a creative, yet practical focus on solutions.
Mickey Kennedy
Chief Defending Officer at ITProactive
With more than 15 years of experience in business network IT, Mickey is the tech hero that small and medium-sized businesses need. As IT Proactive’s Chief Defending Officer, he’s dedicated to protecting companies from hackers and subpar/mediocre IT. Backed by IT Proactive’s superpowered vCIO’s and Technology Alignment Managers, Mickey simplifies complex business tech strategies into clear, actionable plans that keep businesses running smoothly.Results-driven and full of practical advice, he’s a DAD at home and a defender in the business community making sure your IT isn’t just working—it’s working for you. Once you partner with the IT Proactive team, c-suite execs and leaders get the insights they need to sleep better, knowing their business is in capable (and friendly) hands.
Slater Rubin
Level 2 Generalist
Slater is an experienced IT professional with over 8 years of expertise in computer troubleshooting. He excels in diagnosing and resolving technical issues, ensuring smooth and efficient operations. Slater is dedicated to staying updated with the latest technology trends and enjoys mentoring aspiring IT professionals. He also maintains a home lab with multiple servers, where he experiments with new technologies and hones his skills. In his free time, Slater loves coding and exploring new tech. His commitment to innovation and excellence makes him a valuable asset in the IT field.
Jonathan Smith
Level I Generalist
Jonathan is a former Director from the Petroleum Industry with over 25 years of experience in IT and cybersecurity. At age 16 he was a Microsoft L2 sysop. His broad background includes architecture, engineering, CNC programming, robotics, branding/marketing, web design, technical writing, public speaking, lean six sigma/Kaizen, PM and CI. He can efficiently redesign any process with a foresight-in-design methodology. An entrepreneur at his core, Jonathan runs a few DBA’s, advocates for the WBENC, is a contributing LinkedIn advisor, a SCORE mentor, a Kindle publisher, and more. Some of his hobbies include Culinology, auto tuning, space/fusion and 3D printing. He is always brainstorming a more efficient process.
Alden Gable
Level I Generalist
Alden is a dedicated and versatile IT professional with a strong foundation in various aspects of information technology. With a passion for problem-solving and a keen interest in emerging technologies, Alden excels in providing comprehensive IT support and solutions. He is known for his ability to quickly diagnose and resolve technical issues, ensuring minimal disruption to operations. In his downtime, he expands his knowledge through home labs, while maintaining his home server.
Romalyn Rivera
Customer Success Manager
With over five years of experience in sales and lead generation across the insurance, marketing, and IT sectors, Romalyn brings a well-rounded approach to her role at IT Proactive. She combines strategic outreach with a personalized touch to connect meaningfully with clients, ensuring their needs are understood and met. Her background in both direct sales and sales support has equipped her with the skills to develop strong relationships and identify growth opportunities. Outside of work, Romalyn enjoys exploring new technologies, writing, and spending time outdoors, adding balance and creativity to her professional life. Romalyn is committed to helping clients succeed and adding value at every step of the sales journey
Why Fully Managed?
Peace of Mind
Outsourcing the daily management activities of your IT environment means your efforts can be focused on your core competencies and business goals. As an IT Proactive client, you won’t have to worry about maintaining your IT hardware, managing an on-site data center, or monitoring for potential network/computer issues that could lead to downtime and profit loss; we will take care of all of that for you. In many cases, we will inform you of a problem before you even see it.
Predictable Monthly Costs
Your accountant will tell you that operational expenses are better than capital expenses. It’s better to spend a predictable flat-rate amount on a service as opposed to an outright purchase, hiring your own staff, or taking a gamble on the pay-by-the-hour repairman. IT Proactive offers a comprehensive flat-rate monthly fee. This allows you to create a simple, easily predicted, yearly budget enabling you to sleep easy knowing you have coverage for all your IT issues.
Professional Technicians
Companies that handle their own IT in-house have to contend with hiring an expensive employee or dealing with someone who’s just good with computers. Even with an in-house employee you have to worry about training, covering vacation and sick time along with the potential of being overwhelmed by a flood of issues. With IT Proactive, you get the benefit of an entire team of professionals who provide up-to date 24/7 support.
Our Capabilities Include
